Return & Refund Policy

Last Updated: November 29, 2024

At Hydrox Detail, we are committed to offering you the best possible experience with our products. However, if you are not completely satisfied, we are here to help in accordance with this Return & Refund Policy.

1. 60-Day Return Policy

You have 60 days from the delivery date of your order to request a return.

2. Eligibility Conditions

To be eligible for a return, the item must:

  • Be in the same condition as when you received it;

  • Be unopened and unused, with all original labels and packaging;

  • Include the receipt or proof of purchase (order confirmation email is sufficient).

⚠️ Important: Consumable products (e.g., clay bars, sprays, opened kits) cannot be returned if the packaging has been opened or the contents have been used.

3. How to Start a Return

To initiate a return:

  1. Send an email to support@hydroxdetail.com with your order number and reason for the return.

  2. Returns must be shipped to the return address that will be provided to you (our logistics center).

  3. Once your request is approved, you will receive a return label (if applicable) and detailed instructions.

⚠️ Unauthorized returns (without prior approval) may be refused and not processed.

Unless otherwise indicated or required by applicable law, return shipping costs are your responsibility.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon reception. If you receive:

  • a defective product,

  • a product with damaged packaging, or

  • an incorrect item,

contact us immediately at support@hydroxdetail.com with photos of the product and packaging. We will work with you as quickly as possible to resolve the issue (replacement, refund, or other appropriate solution).

5. Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable or consumable goods once opened (e.g., certain detailing products, opened sprays, used clay, opened kits);

  • Custom or made-to-order items (if applicable);

  • Hazardous materials or flammable liquids (where applicable regulations restrict returns);

  • Items marked as final sale, clearance items, and gift cards.

If you are unsure whether a product is returnable, please contact us before purchasing.

6. Exchanges

If you wish to exchange a product:

  1. Return the original item by following the standard return procedure;

  2. Once your return is approved and processed, you can place a new order for the desired item.

We do not automatically ship exchange items without a new order.

7. Refunds

Once your return is received and inspected:

  1. We will notify you by email whether your refund has been approved or rejected;

  2. If approved, the refund will be issued to the original method of payment within 10 business days.

💡 Note: The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days from our confirmation, please contact us at support@hydroxdetail.com.

8. Legal Notice (Non-Legal Advice)

This Return & Refund Policy is designed for our customers in the United States and may be adapted to comply with local and state regulations. Some states may grant additional consumer rights that apply to you.

This document is provided for informational purposes only and does not constitute legal advice. For any specific legal questions regarding your rights, please consult a qualified attorney.

Si tu veux, je peux maintenant :

  • soit resserrer cette politique dans une version très courte “pour landing page”,

  • soit ajouter une section “Money-Back Guarantee / Satisfaction Guarantee” marketing orientée, tout en gardant ces règles en base.